Comments on: The Economy is Tough: Has it Hit You and Your Customers? http://www.mompreneursonline.com/wordpress/2008/05/15/the-economy-is-tough-has-it-hit-you-and-your-customers/ Fri, 21 Nov 2008 00:02:51 +0000 http://wordpress.org/?v=2.1.3 By: jfleetdesigns@verizon.net http://www.mompreneursonline.com/wordpress/2008/05/15/the-economy-is-tough-has-it-hit-you-and-your-customers/#comment-2179 jfleetdesigns@verizon.net Fri, 20 Jun 2008 02:52:21 +0000 http://www.mompreneursonline.com/wordpress/2008/05/15/the-economy-is-tough-has-it-hit-you-and-your-customers/#comment-2179 Janene - you are so right about customer service. Good customer service is what can set you apart from your competition. I am a small business, but I have very loyal customers becuase I believe in good customer service. If they receive a defective piece, I handle the situation immeidately. I am concientious of holiday weekends to make sure orders are received BEFORE the weekend. I don't ship backorders 6 months later. The list of good customer service for any industry is endless. The bottom line is that you must be upfront and honest with your customer. Don't promise something if you can't deliver. Additionally, good customer service is also import in the reverse - have good service to your vendors. Paying invoices on time, being reasonable with requests, being pleasant - all these are helpful when you need that vendor to rush something for you or do something extra special. Thanks - Emily Janene -
you are so right about customer service. Good customer service is what can set you apart from your competition. I am a small business, but I have very loyal customers becuase I believe in good customer service. If they receive a defective piece, I handle the situation immeidately. I am concientious of holiday weekends to make sure orders are received BEFORE the weekend. I don’t ship backorders 6 months later. The list of good customer service for any industry is endless.
The bottom line is that you must be upfront and honest with your customer. Don’t promise something if you can’t deliver.
Additionally, good customer service is also import in the reverse - have good service to your vendors. Paying invoices on time, being reasonable with requests, being pleasant - all these are helpful when you need that vendor to rush something for you or do something extra special.
Thanks -
Emily

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