Aug 15
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Dealing with an Unhappy Customer

A recent post on the forum brought up a great point about handling customer situations. One of the members asked about the best way to handle a customer who isn’t happy with your company.
First of all, it is great that a business owner is concerned that someone may not be happy. However, coming up with [...]

Author: Customer Service Mom
May 15
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The Economy is Tough: Has it Hit You and Your Customers?

There was a recent conversation on the MompreneursOnline forum about the economy and how it is impacting our business. Since I have been in business for only a year, I am not sure if the slow down many of us our experiencing is due to the time of year or it is a reflection of [...]

Author: Customer Service Mom
Apr 18
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Taking a Bad Situation to Show Your Customers They are Valued

How a company handles a bad situation is the key to maintaining customers, which I experienced first hand this past weekend. Due to a death in my immediate family, I had to fly to San Antonio from TX. I searched high and low for a reasonable rate, which was a challenge when buying [...]

Author: Customer Service Mom
Apr 03
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Poor Customer Service Can Send Customers Running Away

From a customer service perspective, the past couple of weeks have almost sent me over the edge. Since this is my field, I realize I am a little more sensitive than the majority, but it still amazes me how business choose to approach their customers and how much some expect their customers to tolerate.
As more [...]

Author: Customer Service Mom